Refund and Returns Policy -

Refund and Returns Policy for KleiderKing.com

At KleiderKing.com, we want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines our guidelines and procedures for returns, refunds, and exchanges. By making a purchase on our website, you agree to comply with this policy. If you have any questions or concerns, please contact our customer support team at support@kleiderking.com

Returns Eligibility

a. We accept returns for products that meet the following criteria:

The item is in its original condition, unworn, unwashed, and with all original tags and packaging intact.
Our refund and returns policy lasts 07 days. If 07 days have passed since your purchase, we can’t offer you a refund or exchange.
The product is not listed as a non-returnable or final sale item.

b. We reserve the right to reject a return if the product does not meet the eligibility criteria mentioned above.

Return Process

a. To initiate a return, please follow these steps:

Contact our customer support team within 07 days of receiving the product to request a return authorization.
Provide your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.
Our customer support team will guide you through the return process and provide you with the necessary instructions.

b. Please note that you are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

Refunds

a. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

b. If approved, we will initiate a refund to your original payment method within 7-15 business days. Please note that the refund processing time may vary depending on your payment provider.

c. The refund will exclude any shipping charges incurred during the original purchase unless the return is due to an error on our part or a defective product.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@kleiderking.com.

Exchanges

a. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and specify your exchange request when contacting our customer support team.

b. Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund for the returned item as per the refund process mentioned above.

Damaged or Defective Items

a. If you receive a damaged or defective item, please contact our customer support team immediately within 2 days of receiving the product.

b. We may request additional information or supporting evidence, such as photographs, to assess the damage or defect.

c. Upon verification, we will provide you with instructions for returning the item and offer a refund or exchange, including any applicable shipping costs.

Return Shipping

a. When returning an item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

b. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

c. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Changes to the Refund and Returns Policy

a. We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

By making a purchase on KleiderKing.com, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.